Privacy Policy At Daleel AlEmdad Logistics, we are committed to protecting the privacy of all our customers and ensuring the confidentiality of personal and business information collected during the provision of parcel shipping and delivery services. This policy explains how we collect, use, share, and protect your data. What information do we collect? We collect and store different types of data, including: Personal identity data

• Full Name
• Date of Birth
• Gender
• National ID Number or Residence Number
• Nationality
• Photo ID

Contact Information

• Email Address
• Telephone Number
• Mobile Number

Facility or Store Details

• Facility or Store Name
• Commercial Registration Number
• License and Permit Numbers
• Photocopies of Commercial Registrations
• Photocopies of Licenses
• Official Permit Information

Shipment and Delivery Information

• Delivery Address
• Contents of shipment and package description
• Cash on delivery value
• Usage data such as order and delivery dates
• Geographic location if tracking services are used

Technical data

• Type of device used (computer or mobile device)
• Operating system
• Internet Protocol (IP) address
• Browser type and version
• Language and geographic settings

Purpose of data collection Data is collected for the following purposes:

• Operating and managing the shipping system and issuing bills of lading
• Issuing invoices and financial reports
• Sorting and distributing packages to different regions
• Modifying any shipping-related information upon customer request or Store
• Improving service levels and developing operations
• Verifying the identity of the customer, merchant, and sender
• Communicating with customers regarding the status of shipments and payments
• Compliance with legal and regulatory requirements
• Quality control and ensuring customer satisfaction
• Preventing any fraudulent attempts or misuse of services
• Managing accounts and creating archival records of transactions
• Effectively handling complaints and inquiries

Sharing information We share data only in the following cases:

• With company employees or our authorized partners to provide delivery services
• With relevant official authorities upon official request
• With technical service providers such as tracking and payment systems
• Your data will not be sold or rented to any third party for marketing purposes without your consent Explicit.

Information Protection We are committed to taking all necessary technical and organizational measures to protect your data from:

• Unauthorized access
• Unauthorized use or modification
• Loss, leakage, or destruction

Data Retention Period We retain your data for the period necessary to fulfill the purposes outlined in this policy, including:

• Service provision period
• Compliance with regulatory and legal requirements
• Any other period necessary to resolve disputes or protect the company’s interests
• After these periods have expired, the data will be securely deleted or destroyed in accordance with our approved procedures.

Cookie Policy (Cookies) If you use our website or applications, cookies may be stored in your browser to:

• Remember your settings and preferences
• Improve site performance
• You can manage or disable cookies through your browser settings, although this may affect some site features. Analyze page and service usage

Your Rights You have the right to:

• View the personal data we hold
• Request correction or updating of your data
• Request deletion of your data where this does not conflict with legal or operational requirements
• You can exercise these rights by contacting us using the contact details below.

Updates to the Policy Privacy We may review and update this policy as needed. Any updates will be posted on our website or through official communication channels.
Contact Information For any inquiries or requests related to our privacy policy, you can contact us via:

• Phone: 920020202
• WhatsApp: 920020202
• Email: info@del.com.sa
• Address: 8125 Othman Bin Affan Road, King Abdullah District, Unit No. 1, Riyadh 12451 – 2156, Kingdom of Saudi Arabia